Your privacy matters to us
Your privacy matters to us, and we want you to feel completely comfortable sharing your details with us as we plan your safari together. This page explains clearly what information we collect, why we collect it, how we use it, and what your rights are. We’ve written it in plain language rather than legal jargon, because trust is the foundation of everything we do at Trevaron.
If you have any questions about how we handle your data, our team is always happy to talk it through.
Trevaron Travel & Tours is a locally owned Kenyan safari company based in Nairobi, Kenya. We specialise in designing private, tailor-made safaris across Kenya, Tanzania, and East Africa, along with bespoke outbound holidays to global destinations.
We collect personal information in two ways: information you give us directly, and information collected automatically when you use our website.
When you make an enquiry, complete our quote request form, or correspond with us by email or phone, we may collect:
When you visit our website, we automatically collect certain technical information through cookies and similar technologies, including:
This information is collected through Google Analytics and Meta Pixel (Facebook/Instagram advertising tools), which are described in more detail below.
We use the information we collect for the following purposes:
To respond to your enquiry and design your safari. When you contact us or submit a quote request, we use your details to respond, build a personalised itinerary, and communicate with you throughout the planning process.
To manage your booking. Once a booking is confirmed, we use your personal information to coordinate accommodation, transport, activities, and any other services included in your itinerary. This may involve sharing relevant details with our suppliers (camps, lodges, airlines, and similar), only to the extent necessary to deliver your trip.
To send you booking-related communications. We will contact you with information relevant to your booking: confirmation emails, payment reminders, pre-departure information, and similar transactional communications. We do not send marketing emails or newsletters.
To improve our website and understand our audience. We use anonymised, aggregated data from Google Analytics to understand how visitors use our website, which pages are most useful, and where we can improve. This data does not identify you personally.
To measure the effectiveness of our advertising. We use Meta Pixel to understand how visitors who come to our website through Facebook or Instagram interact with our content, and to measure the performance of any advertising campaigns we run on those platforms.
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics places cookies on your device to collect information about how you use our website, including pages visited, time spent, and how you arrived at the site.
This information is transmitted to and stored by Google on servers that may be located outside your country of residence. Google uses this information to evaluate your use of our website and to compile reports for us.
You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-Out Browser Add-On.
For more information on how Google uses data collected through our website, visit: google.com/policies/privacy/partners
Our website uses Meta Pixel (formerly Facebook Pixel), a tracking tool provided by Meta Platforms, Inc. Meta Pixel collects information about your visit to our website and connects it to your Facebook or Instagram account where applicable, in order to help us understand the effectiveness of our advertising and to enable us to show relevant ads to people who have visited our site.
The data collected through Meta Pixel is processed by Meta and subject to Meta’s own Privacy Policy, available at facebook.com/privacy/policy.
You can manage your Facebook advertising preferences at facebook.com/settings/ads.
Cookies are small text files placed on your device when you visit a website. We use the following types of cookies:
Essential cookies: Required for the website to function properly. These cannot be disabled.
Analytics cookies: Used by Google Analytics to collect anonymised information about how visitors use our website. You can opt out of these as described above.
Advertising cookies: Used by Meta Pixel to measure the performance of our advertising. You can manage these through your Facebook or Instagram settings.
When you first visit our website, you will be asked to accept or manage your cookie preferences. You can update these preferences at any time through your browser settings or our cookie management tool.
We store enquiry and booking information in a Customer Relationship Management (CRM) system to help our safari designers manage your journey from first contact through to departure and beyond. This system is provided by a third-party platform, and by using it we ensure your information is held securely, accessible only to authorised members of our team.
We retain your data in our CRM for as long as necessary to manage your booking and for a reasonable period afterward in case of follow-up queries, after which it is securely deleted or anonymised. We do not sell, rent, or share your personal data with any third party for their own marketing purposes.
We share your personal information only in the following circumstances:
With our suppliers. To deliver your safari, we share relevant details (such as your name, dietary requirements, and arrival information) with the camps, lodges, airlines, and other service providers involved in your itinerary. These suppliers receive only the information necessary to provide their specific service.
With our technology providers. We use third-party tools to run our website and business operations, including Google (Analytics), Meta (Pixel), and our CRM provider. Each of these providers processes data on our behalf and is contractually required to handle it securely and in accordance with applicable law.
When required by law. We may disclose your information to authorities or regulators if required to do so by applicable law, court order, or government regulation.
We do not sell your personal data. Ever.
Depending on where you are based, you may have the following rights in relation to your personal data:
To exercise any of these rights, please contact us at moc.sruotnoravert@ofni. We will respond within 30 days. We may need to verify your identity before processing your request.
We take the security of your personal information seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we do, we will update the date at the bottom of this page. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch: